Objectives:

By the end of the program, participants will be able to: 

• Raising your awareness of what drives you 
• Understanding others and how you can persuade, influence and have an impact 
• Gaining confidence to manage individuals, groups and presentations 
• Improving your communication skills 
• Enhancing your leadership and decision making skills 
• Delivering presentations with confidence for successful influence and impact 
• Returning to work with action plans to make things happen -

Who should attend? 

This course is a must for those who: 

• All PR professionals and general managers interested in developing their communication skills within the organization and also with their particular “publics”.
• PR professionals wishing to update their skills and undertake a refresher course.
• Administrative Staff
• Customer Service Agents and Front Desk Employees
• Managers and staff wishing to understand their task environment and how to interact with it.

Course Outline: 

The Key Elements of Developing Positive Attitude: 

• Why training tends to concentrate on skills when influence and impact is people based.  
• Why everyone has the ability to have influence and impact
• Making sure you get noticed
• Learning to use time as any other resource
• Why goals are a passport to influence and impact success
• Understanding What Drives You
• Personal Presentation
• Best Practice Persuasion and Influencing Techniques
• Improving Your Communication Skills
• Delivering Presentations with Confidence and Impact
• Learning from Disappointments
• Developing Your Leadership Skills
• Networking
• Personal Development Plans to Implement you're learning at Work

Communication Skills: 

• Barriers to Effective Communication
• Overcoming Barriers to Communication
• Positive/Negative Body Language
• The Art of Listening
• The Order of Priority
• Listening Problems
• How to Be a Bad Listener!
• Verbal/Nonverbal Behavior  
• Non-Verbal Components of Behavior Styles
• How To Cultivate An Agreeable Speech
• Steps to Improve your Communication Style
• How to encourage “Feed Back”

Managing Your Stress: 

• What are Stressors?
•  Negative & Positive stressors
• Factors cause stress in work place
• Psychological reactions
• Physical reactions
• Managing stress
• Serious symptoms
• Sources of stress
• Stress and illness understanding how stress affects individuals
• Identifying the types of stressors
• Understanding the difference between life events and hassles
• Identifying individual stressors
• Dealing with stress and stressful incidents
• Planning and prioritizing
• Setting goals
• How to relax when to relax and why to relax
• Changing how you think & behave

WORKSHOP STYLE: 

This will be a participative workshop with a mix of interactive learning sessions, exercises and discussions aimed to provide maximum impact and learning retention for all delegates