Objectives:

By the end of the program, participants will be able to: 

• To develop personal skills in dealing with different personality types of guests in different situation
• Useful business etiquette information to help participants achieve their goals while improving their job performance
• Meet & Greet important people in a proper manner
• Behave  & dress correctly in both business & social occasions
• Maintain effective verbal/nonverbal communication skills
• Represent the organization at various functions
• Organize & manage events such as business luncheons and formal dinners
• Deal successfully with the Media
• To polish and upgrade key communication skills and techniques that are essential for performing the public relations, and administrative/supervisory duties.
• 10.  Develop a better understanding of how to communicate effectively with the internal and external 'public' of the organization. 

Who should attend? 

Officers/supervisors in the areas of public affairs (public/ government/ customer relations); personnel; marketing; training; administration; employee information. 

Course Outline:

Business Etiquette 

Qualities of the ideal escort/host 

• Tips to Gain our Guest’s Respect

Communication 

• Barriers to Effective Communication
• Overcoming Barriers to Communication
• Positive/Negative Body Language
• The Art of Listening
• The Order of Priority
• Listening Problems
• How to Be a Bad Listener!
• Verbal/Nonverbal Behavior
•  Non-Verbal Components of Behavior Styles
•  How To Cultivate An Agreeable Speech
• Steps to Improve your Communication Style
• How to encourage “Feed Back” 

P R Supervisors as Communicators and Team-Builders 

•  Your Leadership Style as a Communicator  

Dealing with the Guest Complaints 

• Difficult Personality Types of Guests
• Coping With the Cultural Difference 

Speaking On the Phone 

• Common Speech Mistakes
• How to take telephone messages effectively
• Getting appointments on the phone
• Using the Voice Effectively
• Planning Phone Calls 

Dress for Success 

• Business Dress Code (Female/Male)
• Power Dressing
• Basic Do’s & Don’ts        

WORKSHOP STYLE: 

A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.