Retail Management
:Objectives
By the end of the program, participants will be able to:
- Retail businesses vary in size from a small one-man operation to large international organizations. The needs of the consumer has now produced an amazing variety of retail outlets, all of which need to have organized managers.
- Our Retail Management course is the ideal tool for students wanting to gain knowledge in the field of retail management, whether it is for the purpose of entering the retail trade through the establishment of a small business, or wanting to gain knowledge to allow for further study in the fields of management to enter a retail organization at a higher level.
WHO SHOULD ATTEND?
This program is designed for Senior managers, department heads and supervisors.
Course Outline:
- Retailing
- Classifications of retailers
- Population trends
- Store layout and image
- Ordering and the receiving function
- Security
- Merchandising
- Housekeeping
- Customer relations & buying behavior of customers
- Stocktaking
- Staff
- Budgets
WORKSHOP STYLE:
A mixture of short presentations, interactive discussion, individual exercises and group work. The emphasis throughout is on a practical approach using case material and examples.